CFH #14 – Matt Miller, Joe Alapat
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1. Adopting the CIS Controls Framework: The Biggest Benefits & Challenges – Joe Alapat, Matt Miller – CFH #14
Now in its eighth iteration, the Center for Internet Security's Critical Security Controls (CIS Controls) framework provides organizations with 18 categories of high-priority best practices that they can follow in order to improve their cyber hygiene, while remaining in step with key regulations. In this segment, we'll look at what MSSPs and their client base need to know if they opt to follow CIS' guidelines vs. other competing frameworks. What are the biggest barriers to successful implementation? What are the biggest benefits? Which best practices are managed services providers best equipped to conduct, and where might they need some assistance?
This segment is sponsored by Liongard. Visit https://msspalert.com/liongard to learn more about them!
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Guests
Matt Miller oversees Liongard’s team of product managers, requirements engineers, and design professionals to set and design the company’s product roadmap. Before joining Liongard in 2018, Matt spent over a decade in the managed service provider (MSP) space in Austin, Texas, starting as an engineer before moving to management roles overseeing the project engineering group and account management. As a result, Matt has experience with almost every aspect of the MSP business and the associated challenges, opportunities, and risks. CRN honored Matt as a Channel Chief in 2022. He graduated from the University of Texas at Austin with a Bachelor of Arts in Computer Science.
Joe Alapat is a successful entrepreneur with more than two decades of experience managing IT infrastructure for large enterprises, mid-market companies, and small-to-medium sized businesses (SMBs) under the care of an IT managed service provider he owned, operated and sold. Following his exit, he founded Liongard to address the growing IT Service Provider challenge of managing and securing modern IT at scale with strong visibility, automation and insight. At Liongard, Joe is focused on delivering a truly modern approach to managing and securing modern IT environments. CRN honored Joe as a Channel Chief in 2020 and 2021. He graduated with honors from Trinity University with a Bachelor of Science in Computer Science and is a Certified Information Systems Security Professional.
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2. Firing Your Clients: When Should MSSPs Cut Ties With Their Customers? – CFH #14
It's a tough call for MSSPs to make, but sometimes when a client relationship isn't working out, it may be time to cut your losses. Perhaps the customer isn't honoring its commitments to security hygiene; or maybe you're at odds over strategy; or it could be that they are a drain on your resources. This session will examine when to know it's the right time to go separate ways -- and what's the most professional and responsible way to end your relationship.
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