M&A Integration Challenges & Alert Fatigue: MSSP Strategies for Client Escalation – Jim Broome – CFH #26
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1. M&A Madness: Overcoming MSSP Integration Challenges Following an Acquisition – Jim Broome – CFH #26
Last year, ChannelE2E listed more than 1,000 merger and acquisition deals involving MSPs, MSSPs and other similar service provider organizations. Typically when any M&A deal occurs, there are bound to be redundancies and overlaps in services, tools and personnel. For MSSPs that find themselves in this situation, it's important to consolidate and integrate the best of their assets across multiple entities, while maintaining operational consistency. This is no small task, but this segment will offer examples and tips to help move in the right direction.
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Jim Broome is a seasoned IT/IS veteran with more than 20 years of information security experience in both consultative and operational roles. Jim leads DirectDefense, where he is responsible for the day-to-day management of the company, as well as providing guidance and direction for our service offerings.
Previously, Jim was a Director with AccuvantLABS where he managed, developed, and performed information security assessments for organizations across multiple industries. Prior to AccuvantLABS, Jim was a Principal Security Consultant with Internet Security Systems (ISS) and their X-Force penetration testing team.
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2. Avoiding Security Monitoring Alert Fatigue: When Do You Escalate to Your Client? – CFH #26
MSSP SOC analysts are often barraged with security alerts that pop up as anomalous activity is detected on clients' networks. Not all of these notifications are worth reporting and acting upon, but it takes only one overlooked incident to result in a full-fledged attack on the customer. This segment will look at the perennially challenging question of when it's the right time to let your clients know that something may be amiss, without inundating them with unnecessary reports. Also, we'll examine how automation can help reduce the burden on strained SOC analysts.
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