From online banking to mobile payments, nearly every aspect of our financial lives relies on digital systems. This reliance has brought incredible convenience, but it also means that any disruption — whether due to cyberattacks, system failures, or operational incidents— can have severe consequences. The Digital Operational Resilience Act (DORA) provides the framework to ensure that financial entities have robust measures to withstand and recover from disruptions. By addressing vulnerabilities in this highly digitized ecosystem, DORA not only protects financial institutions but also safeguards the stability and well-being of the European society as a whole.
Madelein van der Hout, Senior Analyst at Forrester, joins Business Security Weekly to discuss why DORA is important, how prepared financial institutions are, the consequences of failing to comply, and the impact these regulations will have outside of the EU, including fines up to 2% of global annual turnover or €10 million—whichever is higher.
Madelein is a senior analyst on Forrester’s security and risk (S&R) team, focusing on European security consulting firms, European CISO strategy work, and security operating model and organizational research. She supports security executives and professionals in building and maturing their security goals.
Prior to joining Forrester, Madelein worked at KPN, a Dutch telecommunications and technology company. She worked primarily in the fields of innovation, transformation, cybersecurity, and identity and advising management.
Madelein holds a pre-master and master’s degree in commercial sciences from KU Leuven. She also holds a bachelor’s degree of applied science in advertisement, marketing, and communications from the Amsterdam University of Applied Sciences.
