Installation and configuration of this product is far from easy. The installation is done by launching an executable, which launches a setup wizard of sorts. The setup is mostly done by going through a lengthy procedure in which different parts of the installation are completed by launching other setup wizards. Some of these steps include modifying the Active Directory schema and creating the default objects. From there, clients need to be set up on the workstations. All the management is done through a management console, which can be quite confusing to use.
This central enterprise console lets administrators define, modify and remove access rights on a role-based basis. Credentials are stored (passwords encrypted) on the existing LDAP directory. All user and administration actions are logged centrally on a relational database. Audit and reporting are done on the central console or with business intelligence (BI) tools on the database. This provides a good amount of control and management for administrators.
Documentation is in the form of several PDF manuals, which include an installation guide and console administrator's guide. These manuals are well organized and have nicely mapped out bookmarks for easy navigation. They also include many screen shots and step-by-step instructions.
Evidian offers phone- and email-based technical support. The company also has an in-depth support area on its website where customers have access to license keys, download updates and fixes, information on support cases, a knowledge base, news and product documentation.
With a price starting at about $70 per user, we find this product to be an average value for the money. While it does offer a way to manage users across the enterprise via single sign-on, we found it difficult to install and awkward to manage overall.