Tanium and ServiceNow partner for autonomous IT operations

Tanium Inc. and ServiceNow Inc. have announced a new partnership to deliver a joint autonomous information technology solution called ITOM AI Prime powered by Tanium. This offering integrates Tanium's autonomous IT platform with ServiceNow's IT Operations Management AI Prime, aiming to shift IT operations from a reactive to a proactive and autonomous model where issues are resolved without manual intervention, with further coverage provided by Silicon Angle.

The collaboration merges Tanium's real-time endpoint intelligence with ServiceNow's workflow orchestration to address the gap between IT visibility and action. The joint solution enhances ServiceNow workflows and AI agents by providing Tanium's endpoint data, enabling customers to reduce investigation times, minimize manual effort, and improve the efficiency and governance of IT operations. It aims to reduce operational complexity, increase the accuracy of configuration management databases, and facilitate the safe scaling of AI-driven IT operations.

Tanium feeds real-time endpoint data into ServiceNow's CMDB, allowing workflows to trigger based on accurate asset states. AI agents can then make decisions and perform autonomous remediation, including patching, through approved change processes without manual intervention. This partnership aligns with the industry trend of consolidating IT and security tools onto fewer platforms and increasing automation through AI. The solution is expected to reduce the mean time to resolution by 60% and support the goal of preventing breaches.

Source: Silicon Angle