Much as Mark Twain responded to his obituary published in the New York Journal in 1897, the demise of email as a corporate communications tool is far from true. But it is rapidly becoming the equivalent of an out of control train in many enterprises. Usage and volume are growing yearly with Gartner Group forecasting a 20-percent compound growth rate over the next three years with knowledge workers spending a whopping 25 percent of their time on email per week! As for what's in all that email, Forrester Research recently reported that for the U.S. companies surveyed, 20 percent of outbound emails contain information that could put the company at risk for financial, legal or regulatory fallout.
